RRetentio AI
Add to Shopify
ReportsRetention for Shopify brands

Know who's leaving.

Retentio reads your Shopify orders, scores every customer, and writes the report: who is drifting, why, and what changed since last time. The numbers are calculated first, and every figure shows where it came from.

Add to Shopify — Free See how it works
  • Free plan
  • Runs inside Shopify admin
  • First report free
Retention Health
September report
Sample data
At Risk
538+22
Loyal
1,286
Repeat rate
31%

At Risk grew to 538 customers, up 22 since August. Most had been Loyal and are now past their usual 34-day reorder gap.

Where this number comes from
Customers3,140
Past their own reorder gap538
CalculatedOct 1, 06:00
NewLoyalAt RiskLost
Then, prove what brings them back
Win-back campaignsPro plan

Prove what brings them back.

Most tools count every order from everyone they emailed. Retentio holds a slice of each tier back, so you see which orders a campaign actually caused, and what they earned after the discount.

See how measurement works See Pro pricing
  • Pro plan
  • A holdout in every campaign
  • Labelled measured or directional
One win-back campaign, three tiersIllustrative

The held-back group gets nothing. Only the orders above what it predicts count as the campaign's result.

Retentio AI is your retention analyst.

It turns your Shopify order history into retention intelligence. Find customers at risk, understand why they're leaving, track trends over time, and discover where to take action. All inside your Shopify admin.

The problem

You know retention matters. But do you know who's about to leave?

  1. 01

    Customers stop buying before you realize they're at risk.

  2. 02

    Your Shopify data tells you what happened, but not always why.

  3. 03

    Your team lacks the time or expertise to turn reports into action.

You shouldn't need a dedicated analyst to understand your customers.

How Retentio helps

From customer data to clear answers.

Find

See which customers are drifting and how much revenue they represent, while there's still time to win them back.

  • Churn prediction
  • Customer segments
  • Revenue at risk

Understand

Get the reasons behind the numbers in plain language, with evidence you can check before you act.

  • AI reports
  • Evidence-backed drill-down
  • AI Analyst

Track

Know whether retention is improving, and which numbers moved since your last report.

  • Trends
  • Report comparisons
  • KPI movement
Your dashboard

Every morning, what to do next.

Retentio turns what it finds into a short, ranked list: who slipped this week, which report is due, which campaign is ready, and what your last one earned. Each item says why it matters now. Every figure is calculated from your orders.

  • Tells you why now.
  • Comes back with results.
  • Never makes up a number.
Ready for you
3 items · ranked
Sample data
  1. Do this firstPro

    "Reorder reminder" earned $486 against the held-back group.

    Why now: Result came in yesterday.

    See the resultDraft the next round

  2. Nudge 126 one-time buyers toward a second order · $4,410 in first-order spend.

    Why now: They're nearing the point where most second orders stop.

    Review 3 approaches

  3. Your September Retention Health report is ready.

    You asked "How many High Value customers are At Risk?": now 38, was 29.

Campaign IntelligencePro plan

Know where to focus your next retention campaign.

Campaign Intelligence recommends an approach, explains the reasoning behind it, and helps you prepare a targeted intervention.

  1. 1

    Recommends an approach

    Which customers to focus on, and which tactic to use with them.

  2. 2

    Explains its rationale

    The signals and numbers behind the recommendation, so you can judge it yourself.

  3. 3

    Prepares the intervention

    Creates a native Shopify discount code and tags the target customers in Shopify.

Retentio doesn't send email or SMS. Use the customer tag to reach these customers from the marketing tool you already use.

Campaign Intelligence
Recommended approach
Sample data

Reorder reminder for Loyal customers past their usual gap

Customers
214
Revenue at risk
$9,630
Avg. orders
4.6
Why this approach
  • All 214 bought at least 3 times and are now past their usual reorder gap.
  • Recency is the strongest churn signal for most of them.
  • Reorder reminders rank first by measured margin in your store.
Shopify discount code
REORDER10 · 10% off · 14 days
Created
Customer tag
Win-back · Loyal · 182 customers
Tagged

A few customers are held back and not tagged, so the result can be measured.

What Works

Learn from every retention effort.

Every executed campaign is measured against its holdout. You see which orders it caused, the revenue it recovered, and the margin left after discounts, so the next campaign starts from what worked.

Attributed orders
Orders from customers the campaign reached.
Incremental orders
Orders above what the holdout predicts would have happened anyway.
Recovered revenue
Revenue from incremental orders, not every attributed one.
Measured or directional
A result is called measured only when there is enough data to be conclusive.
Who it's for

Built for growing Shopify brands that want to keep more customers.

Optimized for growing Shopify brands, especially repeat-purchase businesses in:

Ideal for founders, ecommerce owners, and lean marketing teams who understand retention but aren't ready to hire a dedicated retention analyst.

  • Founders
  • Ecommerce owners
  • Lean marketing teams
Pricing

Start free. Upgrade when you want proof.

Growth

$39/ 30 days
  • All 7 report types
  • Lifecycle segments
  • Report comparisons
Choose Growth
Includes measurement

Pro

$79/ 30 days
  • Everything in Growth
  • Win-back campaigns
  • A holdout in every campaign
  • Incremental margin measurement
  • What works in your store
Choose Pro

Billed through Shopify. Dev stores are never charged.

Start free.

Install from the Shopify App Store and get your first report free. Partner dev stores are never charged.

Start free on Shopify Read the FAQ
FAQ

Questions merchants ask first.

How long does setup take?

Install from the Shopify App Store and Retentio starts importing your order history. Nothing is added to your theme. Your free welcome report is ready once the first sync finishes; stores with longer order histories take longer to sync.

Which stores are supported?

Retentio runs inside Shopify admin and is optimized for repeat-purchase brands. Scores and segments work at any size. Campaign results need enough customers in each tier to be conclusive; until then they're labelled directional.

How does pricing work?

Free includes 2 reports every 30 days and a welcome report. Growth is $39 and Pro is $79 per 30 days, billed on your Shopify invoice. Partner dev stores are never charged.

What customer data does Retentio keep?

The order data needed to score and segment customers, keyed by Shopify customer ID. Shopper names, emails and phone numbers are never stored and never sent to AI. When you open an outreach list, they're fetched from Shopify for that view only. All of your data is deleted when you uninstall.

Does it work with my email and SMS tools?

Yes, alongside them. Retentio doesn't send email or SMS. It creates native Shopify discount codes and tags customers in Shopify, so you can reach them from the marketing tool you already use.